TERMS & CONDITIONS
Payment Methods:
- We offer multiple payment methods for your convenience, each designed to be safe and secure:Â Â
Cash on Delivery (COD): You can choose to pay for your order in cash upon delivery.
Credit/Debit Cards: Our online credit and debit card payment process is secure and protected by industry-standard encryption protocols.
PayPal: Make your payment conveniently through PayPal, a secure and trusted online payment platform.
For any questions or assistance, feel free to reach out to our customer support team at support@casawear.shop
Payment Terms for Custom Products:
- For custom-designed products, full payment is required at the time of ordering. Once payment is received, our team will begin the design and production process. Custom products cannot be canceled or refunded after payment is made.
Order Confirmation:
- Upon placing an order with us, you will receive an order confirmation either by email or a phone call. This confirmation will include the details of your order, such as the products ordered, their quantities, and the total cost. Please review this confirmation for accuracy and notify us immediately of any discrepancies.
Order Cancellation:
- You may cancel an order within 24 hours of placing it, provided that it has not already been shipped or processed. To request an order cancellation, please contact our customer support team via WhatsApp at +212 639 852056 or visit our Instagram page: @casawear_shop
Shipping and Delivery:
- We primarily use OZONEXPRESS for shipping orders. We aim to process and ship your order within 24 to 72 hours from the time of purchase. Please note that this timeframe may vary during peak seasons or due to unforeseen circumstances.
Return Policy:
- We want you to be completely satisfied with your purchase. If something is not quite right, you have 2 days from the date of receipt to return your items for a full refund. To be eligible for a refund, please ensure that the items meet the following criteria:
- Items must be in an unused and unaltered condition.
- Items must be returned with their original tags and packaging.
- To initiate a return, please contact our customer support team at whatsapp or instagram page
Items That Cannot Be Returned:
- Please note that we do not accept returns for any custom-designed products. Once a custom product has been ordered and payment has been received, it cannot be returned or refunded.
Lost or Damaged Shipments:
- In the event that your order is lost or arrives damaged, please contact our customer support team within 2 days of receiving your order. We will work with you to resolve the issue, which may include replacement, refund, or other appropriate measures.
Product Availability:
- Product availability on our website is subject to change. We make every effort to ensure that the products listed are in stock. However, there may be instances where a product becomes unavailable after an order is placed. In such cases, we will notify you and provide alternatives or a refund for the unavailable item.
Intellectual Property:
- All content, including product designs, images, and text, on our website is protected by copyright and other intellectual property rights. You may not use, reproduce, or distribute any content from our website without our express written permission.
Privacy and Data Protection:
- Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information in accordance with Moroccan data protection laws.
PRIVACY POLICY
1. Introduction
Welcome to Casawear’s store, At our online store we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Moroccan data protection laws.
2.Payment Security:
At Casawear, we prioritize the security of your payments. We want you to shop with confidence, knowing that your financial information is protected. Our payment methods, including credit/debit card payments and bank transfers, are 100% secure and safe. We employ industry-standard encryption and security measures to safeguard your sensitive data. Your trust is important to us, and we are committed to providing you with a secure and worry-free shopping experience
3. Information We Collect
Personal Information: We may collect personal information such as your name, email address, phone number, shipping address, and payment information when you make a purchase or create an account.
Usage Information: We may collect information about your interactions with our website, including your IP address, browser type, and browsing history.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your shopping experience and gather information about your preferences and activities on our website.
4. How We Use Your Information
We may use your personal information for the following purposes:
- To process and fulfill your orders.
- To communicate with you about your orders and provide customer support.
- To improve our products and services.
- To send you promotional emails and updates with your consent.
- To comply with legal and regulatory requirements.
5. Disclosure of Your Information
We may share your personal information with:
Service Providers: We may share your information with third-party service providers who assist us in running our website, processing payments, and delivering products.
Legal Requirements: We may disclose your information to comply with applicable laws, regulations, or legal processes.
6. Your Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to legal requirements.
7. Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by email or by posting a notice on our website.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us via WhatsApp at +212 639 852056 or visit our Instagram page: @casawear_shop
COOKIES POLICY
1. Introduction
Welcome to Casawear’s Cookie Policy. This policy is designed to explain how we use cookies and similar technologies on our website. By using our website, you consent to the use of cookies as described in this policy.
2. What are Cookies?
Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.
3. Types of Cookies We Use
Essential Cookies: These cookies are necessary for the basic functioning of our website and enable you to navigate and use its features.
Analytics Cookies: We use analytics cookies to collect information about how visitors interact with our website. This helps us improve our website’s performance and user experience.
Marketing Cookies: Marketing cookies are used to track visitors across websites, allowing us to display relevant advertisements based on your interests.
4. How We Use Cookies
We use cookies for various purposes, including but not limited to:
- Recognizing you when you visit our website.
- Analyzing how you use our website to improve its functionality.
- Personalizing your experience by remembering your preferences.
- Providing targeted advertising based on your browsing habits.
5. Managing Cookies
You have the option to manage or disable cookies in your browser settings. Please note that blocking cookies may affect the functionality of our website.
6. Third-Party Cookies
We may also use cookies from third-party service providers, such as Google Analytics and social media platforms. These third parties may collect and use information in accordance with their own privacy policies.
7. Changes to Our Cookie Policy
We may update this Cookie Policy to reflect changes in our use of cookies or for legal and regulatory reasons. Any changes will be posted on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us via WhatsApp at +212 639 852056 or visit our Instagram page: @casawear_shop
