- FAQs Section
Popular FAQs
Yes, we offer custom design options for select products. Learn more about personalizing your order on our Customization Page.
Yes, we do ship to all of Morocco. However, please note that shipping costs vary by product. Some products have free shipping, while others may have shipping fees. You can check the shipping options for each product during checkout.
We accept a variety of payment methods, such as Cash on delivery, credit/debit cards, ApplePay and bank transfers. For more details, please refer to our Payment Options section.
We aim to ship your order within 48-72 hours from order confirmation. For standard shipping within Morocco, expect delivery in 2-5 business days. Please note that delivery times may vary due to peak seasons or unforeseen circumstances. You can track your order using the provided tracking number for the latest updates.
Shipping & Duties
Yes, we do offer the option to schedule specific delivery times for local orders, but please note that full payment is required before scheduling. You can coordinate your preferred delivery time when our team contacts you for confirmation or by reaching out directly to our support via Instagram.
We offer weekend delivery options for select areas, with the maximum delivery day being Saturday. You can check if this service is available for your location during the checkout process.
All orders are shipped from Casablanca.
If your package arrives damaged or with missing items, please accept our apologies for any inconvenience. Contact our support team within 14 days of receiving the package, and we will work to resolve the issue promptly.
Returns & Refunds
ou can return items that meet our return criteria within 4 days of receipt. Eligible items must be in an unused, unaltered condition and include their original tags and packaging. Please note that custom products are not eligible for returns.
To initiate a return, please contact our support team via WhatsApp at +212 639852056 or through our Instagram page, casawear_shop. They will guide you through the return process.
We do not charge a fee for processing returns or refunds. Your satisfaction is important to us, and we aim to make the process as straightforward as possible.
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method you used for your purchase. Please keep in mind that the timing of the refund’s appearance in your account may vary based on your financial institution
Orders
Yes, you can request special gift packaging during the checkout process. We offer gift wrapping and personalized notes for gift orders. If you have additional packaging customization requests or specific preferences, you can also contact us via WhatsApp or Instagram to discuss further options and arrangements.
Yes, we provide exchange options for various sizes or colors, subject to product availability. To initiate an exchange, please contact our support directly, and we’ll assist you in the process.
Once your order is placed, we’ll provide a tracking number. You can check the delivery status on our website’s ‘Track My Order‘ page or by reaching out to our support team for direct assistance.
You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped or processed. Please contact our customer support team for assistance.
