Popular FAQs
How long does shipping take?
We aim to ship your order within 48-72 hours from order confirmation. For standard shipping within Morocco, expect delivery in 2-5 business days. Please note that delivery times may vary due to peak seasons or unforeseen circumstances. You can track your order using the provided tracking number for the latest updates.
What payment methods do you accept?
We accept a variety of payment methods, such as Cash on delivery, credit/debit cards, ApplePay and bank transfers. For more details, please refer to our Payment Options section.
Can I request a customized design not listed on the website?
Yes, we offer custom design options for select products. Learn more about personalizing your order on our Customization Page.
Do you ship to all over Morocco, and is it free?
Yes, we do ship to all of Morocco. However, please note that shipping costs vary by product. Some products have free shipping, while others may have shipping fees. You can check the shipping options for each product during checkout.
Returns & Refunds
Can I return any item I purchase from Casawear?
You can return items that meet our return criteria within 4 days of receipt. Eligible items must be in an unused, unaltered condition and include their original tags and packaging. Please note that custom products are not eligible for returns.
How do I return an item?
To initiate a return, please contact our support team via WhatsApp at +212 639852056 or through our Instagram page, casawear_shop. They will guide you through the return process.
Is there a fee for processing returns or refunds?
We do not charge a fee for processing returns or refunds. Your satisfaction is important to us, and we aim to make the process as straightforward as possible.
How long does it take to process a refund, and how will I receive it?
Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method you used for your purchase. Please keep in mind that the timing of the refund’s appearance in your account may vary based on your financial institution
Shipping & Duties
Can I schedule a specific delivery time for my local order?
Yes, we do offer the option to schedule specific delivery times for local orders, but please note that full payment is required before scheduling. You can coordinate your preferred delivery time when our team contacts you for confirmation or by reaching out directly to our support via Instagram.
Is there an option for Sunday or weekend delivery for local orders?
We offer weekend delivery options for select areas, with the maximum delivery day being Saturday. You can check if this service is available for your location during the checkout process.
Where do you ship from?
All orders are shipped from Casablanca.
What should I do if my package arrives damaged or with missing items?
If your package arrives damaged or with missing items, please accept our apologies for any inconvenience. Contact our support team within 14 days of receiving the package, and we will work to resolve the issue promptly.
Orders
Can I request special packaging for a gift order?
Yes, you can request special gift packaging during the checkout process. We offer gift wrapping and personalized notes for gift orders. If you have additional packaging customization requests or specific preferences, you can also contact us via WhatsApp or Instagram to discuss further options and arrangements.
Can I exchange an item for a different size or color?
Yes, we provide exchange options for various sizes or colors, subject to product availability. To initiate an exchange, please contact our support directly, and we’ll assist you in the process.
How can I track my order?
Once your order is placed, we’ll provide a tracking number. You can check the delivery status on our website’s ‘Track My Order‘ page or by reaching out to our support team for direct assistance.
Can I cancel my order after it's been placed?
You can cancel your order within 24 hours of placing it, provided it hasn’t been shipped or processed. Please contact our customer support team for assistance.